Privacy Policy

1. Introduction

Collie Eye Anomaly ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website collie-eye-anomaly.com.

2. Information We Collect

2.1 Information You Provide

We may collect information you voluntarily provide when you:

• Contact us via email or contact forms
• Request appointment information
• Submit enquiries about our services

This information may include your name, email address, telephone number, and the content of your message.

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and browsing behaviour, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Date and time of visit

3. How We Use Your Information

We use collected information for the following purposes:

• To respond to your enquiries and provide customer support
• To improve our website content and user experience
• To analyse website traffic and usage patterns
• To comply with legal obligations

4. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us understand how you interact with our content.

You can control cookies through your browser settings. However, disabling cookies may affect some features of the Site.

5. Third-Party Services

We may use third-party services for:

• Website analytics
• Email delivery services
• Website hosting

These third parties may collect and process information according to their own privacy policies. We encourage you to review their policies.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation, you have the following rights:

• The right to access your personal information
• The right to rectification of inaccurate information
• The right to erasure (the "right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it promptly.

10. International Transfers

If you are accessing our Site from outside the United Kingdom, please be aware that your information may be transferred to, stored, and processed in the United Kingdom. By using our Site, you consent to such transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Dr. Amanda Chen
Scottish Veterinary Eye Clinic
42 Clerk Street
Edinburgh EH8 9HX
Scotland, United Kingdom
Email: privacy@collie-eye-anomaly.com